Terms of business

General terms and conditions & customer information

1. General Terms and Conditions of Business

1. Scope of application

1.1 These terms and conditions of Dante – Goods And Bads GmbH (hereinafter referred to as “Seller”), apply to all contracts that a consumer or entrepreneur (hereinafter referred to as “Customer”) concludes with the Seller with regard to the goods and/or services presented by the Seller in his online store. Herewith the inclusion of the customer’s own terms and conditions is contradicted, unless otherwise agreed.

1.2 A consumer within the meaning of these General Terms and Conditions of Business is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions of Business is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his independent professional or commercial activity.

2. Conclusion of contract

2.1 The product descriptions contained in the online store of the seller do not represent binding offers on the part of the seller, but serve to submit a binding offer by the customer.

2.2 The Customer may submit the offer in writing, by fax, by e-mail or via the online order form integrated in the Seller’s online store. When placing an order via the online order form, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart after entering his personal data and clicking the button concluding the ordering process.

2.3 The Seller may accept the Customer’s offer by means of a written (letter) or electronically transmitted (fax or e-mail) order confirmation or by delivering the goods within five days. The seller is entitled to refuse to accept the order.

2.4 The order processing and contact is usually done by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or third parties commissioned by the seller to process the order can be delivered.

3. Reservation of proprietary rights

The delivered goods remain our property until the complete settlement of all claims against the customer arising from the purchase contract.

4. Revocation instruction

4.1 Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (name, address and, if available, telephone number (new), fax number and e-mail address) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

4.2. Consequences of the revocation

 If you revoke this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheap standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

If you wish to cancel the contract, please fill out and return this form.

Returns

We recommend that you use the original packaging whenever possible when returning the goods. We expressly point out that you have to pay compensation for any damage caused by improper packaging during the return transport to us (e.g. as a result of a cancellation).

6. Prices and terms of payment

6.1 The prices quoted by the seller are final prices and include the statutory value added tax. Any additional delivery and shipping costs, if any, shall be stated separately in the respective product description.

6.2 The customer has various payment options available to him, which are indicated in the seller’s online store.

6.3 If advance payment has been agreed upon, payment is due immediately after conclusion of the contract.

7. Terms of delivery and shipping

The delivery of goods is carried out regularly by means of dispatch and to the delivery address indicated by the customer. For the processing of the transaction, the delivery address indicated in the order processing of the seller is decisive.

8. Liability for defects

The statutory liability for defects applies.

9. Applicable law and place of jurisdiction

All legal relations between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

  1. Customer Information
  1. Information on the identity of the seller

Dante – Goods And Bads GmbH

Schloss Haggn 24

D – 94362 Neukirchen

info@dante.lu

www.dante.lu

Managing Director: Aylin Langreuter, Christophe de la Fontaine

HRB Straubing 12007

Ust-Id DE 286270979

IBAN: EN 337 007 002 401 558 139 00 SWIFT/BIC: DEUTDEDBMUC

  1. Information on the essential characteristics of the goods or services

The essential characteristics of the goods or services are defined in the respective product description provided by the seller.

  1. Information on the conclusion of the contract

The conclusion of the contract is subject to the provisions of clause 2 of the Seller’s General Terms and Conditions (see above).

  1. Information on payment and delivery

Payment shall be made in accordance with Section 4 of the Seller’s General Terms and Conditions (see above) in conjunction with the information on payment options in the Seller’s online store. Delivery shall be made in accordance with Clause 5 of the Seller’s General Terms and Conditions (see above).

  1. Information on the technical steps leading to the conclusion of the contract

5.1 If the customer uses the online order form of the seller for his order, he has to go through the following technical steps to submit his offer:

5.1.1 Inserting the desired item into the virtual shopping cart

5.1.2 Input of order data into the form provided for this purpose

5.1.3 Entering billing and delivery address

5.1.4 Selection of the desired payment method

5.1.5 Summary of order data

5.1.6 Sending the order

5.2 Acceptance by the Seller shall be made in accordance with Section 2.3 of the Seller’s General Terms and Conditions (see above).

  1. Information on the storage of the contract text

The contract text is stored by the seller and sent to the customer after sending his order together with these terms and conditions and customer information in text form (e.g. e-mail, fax or letter). In addition, the text of the contract is archived on the Seller’s website and can be accessed by the Customer free of charge via his password-protected customer account by entering the relevant login data, provided that the Customer has created a customer account in the Seller’s online store before sending his order.

  1. Information about the technical means to detect and correct input errors

Before the binding submission of the order, the customer can continuously correct his entries using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard and mouse functions.